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SRS's approach to Personal Information
Protection
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Sunrise Air Services, Inc. ("SRS") handles a variety of information:
including our own technical information, and information entrusted
to us by customers. Given this situation, and to ensure that such
information is treated with the respect it deserves, SRS has established
an information control system and is implementing it thoroughly.
In light of these issues, together with the specification of rules
and establishment of a management system, SRS has fixed the personal
information protection policy given below, informed executive staff
and workers, and is striving to protect personal information appropriately
by following this policy.
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| Definition of Personal Information |
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For SRS, personal information is information that is related to existing persons
and that can be used to identify specific persons (for example, names,
birth dates, numbers assigned to individuals, symbols or other marks,
images, or voice recordings, and relevant information). This includes
information that cannot be used to identify individuals by itself,
but can be used to identify individuals by easy cross-referencing
with other data. Personal information is not limited just to information
that can identify individuals, but also includes all information that
indicates facts, decisions, or evaluations relating to a person's
attributes (such as a person's height or build, finances, work type,
or position).
This "About Personal Information Protection" document establishes the handling
of personal customer information by SRS.
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Personal Information Protection
Policy of SRS
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1. Collecting, Using, and Providing Personal Information
While carefully considering the entrusting of customer information during company
activities, SRS will handle such information appropriately by establishing a
management system for personal information protection for each type of business,
and also by following stipulated rules for collecting, using, or providing personal
information.
2. Following Laws and Norms
For the handling of personal information, SRS will follow the laws and norms applicable
to the protection of relevant personal information. Also, SRS will create and follow
personal information management rules that conform to these laws and norms.
3. Implementing Safety Measures
To ensure the correctness and safety of personal information, in accordance with the
rules for information security, SRS will implement various measures (such as managing
access to personal information, restricting the means for transporting personal
information outside the company, and preventing incorrect access from outside the
company), and strive to prevent any problems with personal information (such as the
loss, destruction, falsification, or leakage of information).
4. Respecting a Person's Rights Regarding His or Her Personal Information
When a customer makes a request to reveal, correct, or delete his or her own personal
information, or seeks to prevent the use or provision of such information, SRS will
respond with sincerity, respecting the customer's rights related to that personal
information.
5. Establishing Rules for Managing Personal Information Protection, and Making
Continual Improvements
SRS will make sure that executive staff and workers recognize the importance of
personal information protection, and will steadily establish rules for managing
personal information toensure that such information is used appropriately and is
protected. These rules will be maintained and improved continually.
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Purpose of Using Personal Information, and Providing to Third Parties
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1. SRS will use personal information only to achieve the following listed purposes.
a) To send guides for conventions or meetings, or guides for new services
b) To provide various types of member services
c) To provide after-service
d) To respond to various types of inquiries
e) To perform analysis to improve services
f) To perform analysis based on surveys
g) To execute contracts between a customer
and SRS
2. SRS will not provide customer personal information to a third party
without first
obtaining consent from the customer, except in the following circumstances:
a) When required by law.
b) When required to protect human life, to avoid injury, or to protect assets, and when
obtaining customer consent would be difficult.
c) When required to co-operate with the lawful activities of a national agency, local
government organization, or person or organization entrusted with such a task, and
obtaining customer consent would interfere, or be likely to interfere, with the
carrying out of such activities.
d) When entrusted with the handling of personal information, in the range of activities
required to reach the purpose of the use.
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About Usage of Cookies and Web Beacons
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No cookies nor Beacons is used on our website.
[Terms]
(1) Cookie
A cookie is piece of information that enables interaction between the web server that
manages a website and a customer's web browser. A cookie may be stored as a file
on the customer's computer disk. When a cookie is used, the web server can record
information such as which computer visited which pages on the website. However,
Hitachi Travel Bureau (Japan),Ltd. cannot identify an individual customer unless the
customer enters his or her own personal information into the website.
(2) Web beacon
This technology, which functions with a cookie, enables the beacon owner to know
how many times a customer accessed a particular page. However, unless the
customer enters his or her own personal information when, or after, the cookie
is accepted, Hitachi Travel Bureau (Japan), Ltd. cannot identify an individual
customer.
1. Most of the services provided by SRS can be used without requiring customer personal
information. However, please understand that some services cannot be provided
unless the customer provides personal information to SRS.
2. Please understand that SRS is not responsible for the safety of personal information at
websites of other companies which are linked to the website of SRS.
3. It is assumed that the customer agrees to the contents of this "About Information
Protection" document when the customer enters personal information into a SRS
website. If the customer does not agree with this "About Information Protection"
document, the customer may be unable to use some of the SRS services (including
responses to inquiries, etc.).
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About Requests to Reveal, Correct, Add, Delete, or Provide a purpose-of-use report for Personal Information
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For customer personal information maintained by SRS, please carry out the following
when requesting us to reveal, correct, add, delete, or provide a purpose-of-use
report for personal information (hereafter, collectively referred
to as "reveal, etc.").
1. procedure of request by a customer
(1) For requests to reveal, etc., personal information provided by a customer to SRS,
Please refer to the "Inquiry" section below.
(2) SRS will send the necessary forms including "Request Form to Reveal, etc,
Personal Information" by mail.
(3) Please return the document "Request Form to Reveal, etc, Personal Information"
with all information filled in, by providing any supporting documents.
1. The personal information protection policy of SRS's based on the laws of the State of
New York in the United States of America.
2. SRS may modify this "About Information Protection" document as appropriate to
accommodate improvements in the handling of personal information, or changes or
additions to laws or othernorms. Checking it regularly is highly appreciated.
3. This "About Personal Information Protection" document goes into effect from the day it
is published (including the update day).
4. If statements in this document are covered by individual regulations regarding personal
information, those regulations take precedence.
To make requests to reveal personal information, sending complaints or any other
inquiries about SRS's Personal Information Protection, please contact
us at:
Sunrise Air Services, Inc.
150 Prospect Avenue, Tarrytown, NY 10591
Tel: 914-631-2606 Fax: 914-631-2910
E-mail: customers@sunriseair.agencymail.com
Note: Personal information sent to the above contact addresses is
not preserved by SRS, and is deleted when a reply is made to the inquiry.
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